Terms and Conditions

The website Rhinegold.co.uk is provided to you by Rhinegold Publishing Ltd. Please read the following Terms and Conditions that serve as a legal agreement between Rhinegold and yourself in the use of this website. Responsibility for your account regarding confidentiality, password, purchasing and unauthorised access belongs with you. Rhinegold should be informed immediately of changes to your registered details. Rhinegold reserves the right to suspend or terminate accounts or access to its website.

Intellectual Property

All intellectual property rights in the design and layout of the Website and the material and information published on the pages of the Website, including, but not limited to, copyright and rights in registered and unregistered trademarks, are owned by or licensed to Rhinegold.

Copyright

The content of this website is exclusively owned and controlled by Rhinegold and is protected by UK and international copyright laws.

You are not permitted to reproduce, adapt or store any party of its content in any medium, unless you have written permission from Rhinegold.

Photocopying of any Rhinegold product is strictly prohibited (unless stated otherwise). Our products are Excluded Titles under the provisions of the Copyright Licensing Agency – that is, no part of our published works may be copied whether a license issued by the CLA or other reproductive rights organisations is held or not. To report a case of illegal copying, send a message to enquiries@rhinegold.co.uk in complete confidence.

Your Magazine Subscription

For enquiries relating to magazine subscriptions or single-issue orders, please contact our customer service team using the details given on our subscriptions page.

Your subscription will start with the next available issue unless otherwise requested.

If you have not received a copy of your magazine that you have paid for as part of a subscription or a one-off purchase, please inform us within 2 months, and we will arrange to send out a replacement.

Should you wish to cancel your magazine subscription, please contact our customer service team. You will be refunded the value of any un-mailed issues within 30 days upon receipt of your cancellation.

Your Rhinegold Shop Order

Printed products

Printed products ordered from shop.rhinegold.co.uk (not including magazine subscriptions – please see “Your Magazine Subscription” above for magazine orders) should be dispatched within 7 days, subject to the availability of stock.

Should your book(s) not arrive after 14 working days however (UK only, please allow 3 weeks for delivery overseas), please inform us immediately by emailing orders@rhinegold.co.uk. You have one month to notify us of the non-delivery of your book order. After this time, you must pay for a replacement.

Ordered Goods for overseas delivery may be subject to import duties and taxes which are levied once the order has reached your country. Any such additional charges for customs clearance must be borne by you.

Digital products

Digital downloads ordered from shop.rhinegold.co.uk (not including digital magazine subscriptions – please see “Your Magazine Subscription” above for magazine orders) will be sent automatically to the email address provided immediately upon receipt of payment.

You will have three attempts to download digital products before the download link expires.

If you do not receive the download, please check your junk folder before contacting us on orders@rhinegold.co.uk. You have seven days to notify us of the non-delivery of your digital order or any other technical problems. After this time, you must pay for a replacement.

Returns

Printed products

Should you need to return a book or printed product, please contact orders@rhinegold.co.uk

Please note that Rhinegold will not accept returns except in the case of books damaged in transit or if a packing error has occurred during the fulfilment of your order. To report a damaged book, or a packing error, please contact us on orders@rhinegold.co.uk.

All returns should be sent to: Rhinegold Publishing Ltd, Rhinegold House, 20 Rugby Street, London, WC1N 3QZ

Digital products

Please note that Rhinegold are unable to give refunds for digital downloads, since digital products cannot be returned.

Credit Accounts

Credit accounts are strictly net and must be settled on or before 30 days from the date of invoice. Payment should be made in £ sterling by cheque drawn on a UK bank, by Banker’s Draft in £ sterling, by credit or debit card or by BACS. If payment can only be made by foreign currency cheque then £15 should be added to the space charge.

If accounts are not settled by the due date, Rhinegold will pass debts out of hand to its credit collection agency for collection and the debt will immediately be subject to a surcharge of £50 and to any other costs incurred in obtaining settlement. A credit charge levied at the rate of 24% per annum will be made if the invoice is not paid by the due date. Rhinegold reserves the right to vary the rate of interest charged.

Rhinegold shall be reimbursed by the customer for all expenses paid to an outside collection agency or lawyer pertaining to litigation resulting from non-payment of an account.

Reliance on Information on this Site

Information published on this Site is intended solely for the purpose of providing general information and is not intended to amount to advice on which reliance should be placed. We do not warrant that any Materials are accurate or free from error and disclaim all liability and responsibility arising from any reliance placed on any content on this Site by any visitor to this Site or by anyone who may be informed of any of its contents.

You acknowledge that when using the Site you may be exposed to Contributions from a variety of sources and that we are not responsible for the content, truth, accuracy, usefulness or safety of such Contributions. We do not endorse any Contributions or any opinion, recommendation or advice expressed in any Contribution and we disclaim any and all liability in connection with such material.

We aim to update the Site regularly and may change the content at any time. We may suspend access to the Site, or close it indefinitely at any time at our sole discretion. The Materials may be out of date at any given time and we are under no obligation to update them.

Every care is taken to avoid mistakes but Rhinegold will not be liable for any loss or damage, consequential or otherwise, occasioned by error or late publication.

Rhinegold reserves the right to make changes to its publication schedules without notice.

Rhinegold endeavours to ensure that all pricing is correct at the time of publication, when displayed in marketing materials and on the website. We do however reserve the right to change prices without prior notice.

These conditions shall be governed and construed in accordance with the Laws of England.

Privacy Policy

Please read our Privacy Policy.

Company Information

Rhinegold Publishing Ltd is registered at:
Rhinegold House
20 Rugby Street
London
WC1N 3QZ
United Kingdom
Company Registration Number: 1308794
Telephone: 020 7333 1733